Vacancy for a Customer Service administrator with a Vehicle dealership

Duties

• Operate telephone by answering, screening, or forwarding of calls in a friendly manner and in a fast time frame. Professional telephone manner should be displayed at all times with a customer service orientation mindset.
• DCS while updating CS & SR (for new and service) with follow up calls to all customers.
• Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
• Data capturing and correcting information on Evolve.
• Receive and resolve complaints from customers. Refer to management where necessary.
• Perform administrative support tasks.

Requirements

• Minimum of 2 years experience as Service or Workshop administrator
• Must have motor industry experience
• Must have experience with Evolve
• Must have good telephonic and customer relation skills

Emails CV to: heilie@firstdegreerecruitment.co.za